Troubleshooting
From the menus above, select the cartridge type or issue your printer is currently experiencing or visit our Site Map to view all topics:
TECH FLASH 1:
HP 952, 952XL Cartridge Lock-Out: Bypass Instructions
HP 902, 902XL Cartridge Lock-Out: Bypass Instructions
—
TECH FLASH 2: 
For refilled HP 934/935, HP 950/951 or HP 970/971 ink cartridge series printer models which display printer/cartridge error messages such as “cartridge appears missing or damaged”, “cartridge problem“, “replace cartridge“, “cartridge depleted/empty“, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally. We suggest you download and then install the new firmware prior to performing any other resolutions, click below…
—–
Refilled Cartridge Troubleshooting Table:
Printhead Life – All 4, 5, & 6 ink cartridge Printers:
The replaceable or semi-permanent PRINTHEAD (or PRINTHEADs for HP 88 & HP 940 ink-series printer models) will eventually fail in time with usage and age. Click here for more information.
To learn more about Printhead Function & Failure conditions, please select your printer model:
HP 950/951 Ink Series Printers:
HP OfficeJet Pro 8100 Printer ( N811a ), HP OfficeJet Pro 8600 Printer ( N911a ), HP OfficeJet Pro 8600 Plus Printer ( N911g ), HP OfficeJet Pro 8600 Premium Printer ( N911n ), HP OfficeJet Pro 8100 Printer ( N811d ), HP OfficeJet Pro 8610 eAIO Printer ( A7F64A ), HP OfficeJet Pro 8620 eAIO Printer ( A7F65A ), HP OfficeJet Pro 8630 eAIO Printer ( A7F66A ), HP OfficeJet Pro 251dw Printer ( CV136A ), HP OfficeJet Pro 276dw MFP Printer ( CR770A ), HP OfficeJet Pro 8610 eAIO Printer ( E1D34A ), HP OfficeJet Pro 8615 eAIO Printer ( D7Z36A ), HP OfficeJet Pro 8616 eAIO Printer ( J5T77A ), HP OfficeJet Pro 8625 eAIO Printer ( D7Z37A ), HP OfficeJet Pro 8640 eAIO Printer ( E2D42A ), HP OfficeJet Pro 8660 eAIO Printer ( E1D36A ).
HP 932/933 Ink Series Printers:
HP OfficeJet 6100 eAIO Printer ( N611a ), HP OfficeJet 6600 eAIO Printer ( H711a ), HP OfficeJet 6600 e-All-in-One Printer ( H711g ), HP OfficeJet 6700 Premium eAIO ( H711n ), HP OfficeJet 7110 Wide Format ePrinter ( H812a ), HP OfficeJet 7610 Wide Format e-All-in-One ( CR769A ).
HP 934/935 Ink Series Printers:
HP OfficeJet Pro 6230 Printer, HP OfficeJet Pro 6830 Printer, HP OfficeJet Pro 6835 Printer, HP OfficeJet 6812 eAIO Printer, HP OfficeJet 6815 eAIO Printer, HP OfficeJet 6820 e-All-in-One Printer, HP OfficeJet 6810 e-All-in-One Printer
HP 564 Ink Series Printers:
HP DeskJet 3070A eAiO B611a Printer, HP DeskJet 3520 eAiO Printer, HP DeskJet 3521 eAiO Printer, HP DeskJet 3522 eAiO Printer, HP Officejet 4620 eAiO Printer, HP Officejet 4622 eAiO Printer, HP PhotoSmart 5510 eAiO Printer, HP PhotoSmart 5511 eAiO Printer, HP PhotoSmart 5512 eAiO Printer, HP PhotoSmart 5514 eAiO Printer, HP PhotoSmart 5515 eAiO Printer, HP PhotoSmart 5520 eAiO Printer, HP PhotoSmart 5522 eAiO Printer, HP PhotoSmart 5524 eAiO Printer, HP PhotoSmart 5525 eAiO Printer, HP PhotoSmart 6510 eAiO Printer, HP PhotoSmart 6512 eAiO Printer, HP PhotoSmart 6515 eAiO Printer, HP PhotoSmart 6520 eAiO Printer, HP PhotoSmart 6525 eAiO Printer, HP PhotoSmart 7510 eAiO Printer, HP PhotoSmart 7515 eAiO Printer, HP PhotoSmart 7520 eAiO Printer, HP PhotoSmart 7525 eAiO Printer, HP PhotoSmart All-in-One B010 Printer, HP PhotoSmart All-in-One B109 Printer, HP PhotoSmart All-in-One B110 Printer, HP PhotoSmart Plus B210 eAiO Printer, HP PhotoSmart Plus B210a eAiO Printer, HP PhotoSmart Plus B210b eAiO Printer, HP PhotoSmart Plus B210c eAiO Printer, HP PhotoSmart Plus B210d eAiO Printer, HP PhotoSmart Plus B210e eAiO Printer, HP PhotoSmart Premium AiO C309c Printer, HP PhotoSmart Premium AiO C309g Printer, HP PhotoSmart Premium AiO C310a Printer, HP PhotoSmart Premium AiO C310b Printer, HP PhotoSmart Premium AiO C310c Printer, HP PhotoSmart Premium FAX AiO C309a Printer, HP PhotoSmart Premium FAX AiO C410a Printer,
Advanced HP Printer Diagnostics
To view advanced printer diagnostics tests for your HP printer, click here:
—
For questions regarding refilled cartridge usage, printer questions/problems, new cartridge support offerings or ink refill locations please Contact Us.
