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HP Automatic Updates — How to Disable

How to Disable HP Auto Updates

0_hp-chip-lockout_sept-2016Some of the newer HP printers may receive a firmware update (either installed automatically or manually installed by customer) which may lock-out the cartridge’s smart chip and prevent printing.  Typically when this occurs the error message “Cartridge Error: cartridge missing or damaged”, “Cartridge Problem”, “Missing or Damaged” or similar language will be displayed when using refilled ink cartridges that have a replacement chip installed*.  It is always suggested that you disable either the ‘Auto Update‘, ‘Update Printer‘ or ‘Update Available‘ feature moving forward to help prevent future chip lock-outs when using refilled ink cartridges.

HP-950-951-Lock-Out-Error

 

  • Tip: you may temporarily disable HP Automatic updates via the printer’s control panel (HP OJ Pro 8710 printer) but we suggest you refer to the permanent disable suggestions provided down below: click here to watch video.

 

HP can use at least two different methods in attempt to get firmware updates pushed out to inkjet printers.

HP-Updates_1_sm1. The first affects all printers and uses a piece of software that is installed during the printer setup called ‘Update Available‘ or ‘HP Update’. This HP Update software will periodically check on the web to see if any firmware, drivers, or other software updates are available for the HP products installed or connected to the computer. Once an update is found it will prompt the user that the update is available and ask them if they want to download and install it; “Yes/Continue or No/Cancel”. The prompt does not provide the user any information about the update or what it wants to install. If the user selects “Yes/Continue” then it will grab all the available updates and begin installing them onto the computer and attached printer hardware (i.e. via USB or WiFi). If they select “No/Cancel” the prompt is hidden for a short period of time but the prompt will eventually return.

 

HP-Updates_5_sm2. The second is an Auto Update orUpdate Printer feature that appears to only be installed onto printers with display panels with web services enabled and is turned on by default on select new printer model series. If this feature is enabled then the printer can, without any notice, download updates automatically and install them.

 

 

*If, following a printer firmware upgrade (on a HP 934/935, HP 950/951 or HP 970/971 ink-series printer model) a cartridge lockout condition persist, in some cases a newer version replacement smart chip may need to be obtained from your ink refiller to resolve this error condition. In very rare cases, the internal PRINTHEAD may have dirty electrical contacts or an internally bent or broken pin (click here for more information).

To download new printer firmware, click below:

 

 

All Printers – HP Update Software

To prevent the software from updating the firmware on the printer the user must continue to select “No/Cancel” when prompted or they must remove/uninstall the HP Update software from their computer (i.e. refer to your computer’s program removal instructions). The HP Update software is not part of the print driver so functionality will not be affected if you remove.

Step 1. At computer, either go to Programs and locate the HP Update software in the HP folder and open, or when the HP Update prompt is displayed, select Settings.

HP-Updates_4_sm

Step 2. Select ‘Never’ under Notification software update frequency.

HP-Updates_4b_sm

Step 3. If your computer continues to display the HP Update prompt, select Cancel.

HP-Updates_4c_sm

 

NOTE: With respect to disabling HP Auto-Update on Win 10 platforms, unfortunately there is no such button or feature for Win 10 operating systems.  Microsoft systems removed the options that were there in the prior OS versions to select and deny individual updates.  They are now automatically imposed on all who use Win10 Home platforms.

You can follow the instructions in the link to disable ALL Win 10 Updates, but not to select individual updates: How to Uninstall and Block Updates and Drivers on Windows 10 (via HOWTOGEEK): https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

 

 

 

Web Services Enabled Printers – Disabling Automatic HP Updates

HP 950-951, 970/971 & 980/981 Ink-Series Printers

These ink-series printers use a display panel and require that the Web Services function be enabled for automatic updates to work. To change the automatic update settings it is suggested to perform the following steps:

  • Open Web Services (open internet web browser and type in the printer’s IP address, i.e. 192.168.x.xx for example)
  • Open the Settings screen
  • Select Printer Update
  • Select Auto Update
    • Select the On or Off option (Off to disable)

 

All Other HP Officejet & Officejet Pro Ink-Series Printers

This procedure applies to printers with and without a display. The printers without a display panel can only be updated through the HP Update software. The printers with a display panel, with Web Services enabled, may come with Automatic updates already enabled on the printer by default (varies by model). To change these automatic update settings on printers with display units it is suggested to perform the following steps:

  • Open the Setup (or Settings) screen
  • Select Printer Maintenance
  • Select Update Printer
    • Select the On or Off option (Off to disable)

 

How the built-in Printer Printhead Works (all 4, 5 & 6 ink-cartridge equipped printers):

 

 

NOTE: When using HP 934, 935, 950, 951, 970 & 971 ink series cartridges (or XL high capacity cartridges) which were purchased from third party websites, they may not function properly (i.e. ‘cartridge missing or damaged’ errors, etc.). For refilled HP OEM cartridges and all non-HP, aftermarket or compatible ink cartridges which were purchased on-line & appear to be “locked-out” a special HP printer firmware update may be required. Printer models which display printer/cartridge error messages such as “missing or damaged”, “cartridge problem”, “replace”, “empty”, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally.  Click on the link below; this will explain the issue & offer a printer firmware download to fix the issue and allow you to continue using refilled ink cartridges: click here

 

Why did HP do this?

See ACTIONABLE INTELLIGENCE Report, Sept. 2017 — Is HP up to Its Same Old Firmware Tricks? 

Initial ACTIONABLE INTELLIGENCE Report, Sept. 2016 — HP Inkjet Printer Firmware Update Disables Some Third Party Inkjet Cartridges

hp-oj-pro-8610-unlocked

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For any additional questions or issues please contact us.

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To find the nearest ink refill center near you…

Worldwide Ink Refill Store Locator

 

 

 

 

 

Purchase Refilled Cartridges On-Line

If none of our retail ink refill centers are convenient for you and you would like to try a refilled/remanufactured HP 932/933 (HP 932XL/933XL) or HP 950/951 (HP 950XL/951XL) ink cartridge from our on-line web site, INKPLICITY, our ink cartridges have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $30 (USA residents only).  These ink cartridges also provide ink level monitoring as the rear flex cable with embedded acumen chip is replaced with a new one. BONUS – you can save an extra 15% by entering code ‘SAVE15’ into the coupon/code field during cart checkout: https://www.inkplicity.com/

 

 

HP 932/933 (HP 932XL/933XL), HP 950/951 (HP 950XL/951XL) and HP 952XL refilled/remanufactured ink cartridges (made in the USA!) are also available directly via Amazon:

 

HP 932XL Black (K) https://www.amazon.com/dp/B074YYWPD3 
HP 932XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBL4682 
HP 932XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1YFYZ6 
HP 932XL Black 3-Pack (3K) https://www.amazon.com/dp/B07H1YFYZ6 
HP 933XL Cyan (C) https://www.amazon.com/dp/B074Y56CGB 
HP 933XL Magenta (M) https://www.amazon.com/dp/B074YX2DCG 
HP 933XL Yellow (Y) https://www.amazon.com/dp/B074YFH84W 
HP 933XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBHCNW6 
HP 932XL-933XL 4-Pack (CMYK) https://www.amazon.com/dp/B074Z11Z5J 
HP 933XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H2PS5JB 
HP 933XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H2P2T6Q 
HP 933XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H2RF133 
HP 933XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07H9KXSKK 
HP 933XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07H9L2SNJ 
HP 933XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07H9JQ5V1 
HP 950XL Black (K) https://www.amazon.com/dp/B074YX2DGS 
HP 950XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBJNX39 
HP 950XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1W5VSM 
HP 950XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07K16W5ZM 
HP 950XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07K1KHD66 
HP 951XL Cyan https://www.amazon.com/dp/B074Z3GHX8 
HP 951XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H36BBM3 
HP 951XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB6YHVG 
HP 951XL Magenta https://www.amazon.com/dp/B074YYLKX9 
HP 951XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H39KGBZ 
HP 951XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB7FQDZ 
HP 951XL Yellow https://www.amazon.com/dp/B074YZSVVK 
HP 951XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H37BSRD 
HP 951XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HB875NK 
HP 951XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBKFL2K 
HP 950-951XL 4-Pack (CMYK) https://www.amazon.com/dp/B074YY459Z 
HP 950-951XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K1LJRLS 
HP 950-951XL 12-Pack (CMYK) https://www.amazon.com/dp/B07JZSG1RN 
HP 950-951XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K1KCYD6 

 

 

HP 952XL Black (K) https://www.amazon.com/dp/B07D96DJQ4
HP 952XL Black 2-Pack (KK) https://www.amazon.com/dp/B07D99QZZB 
HP 952XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1ZTR7B 
HP 952XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07JNQWVYK 
HP 952XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07JMG5164 
HP 952XL Cyan https://www.amazon.com/dp/B07D993RY3 
HP 952XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H38GZ37 
HP 952XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB8W5BK 
HP 952XL Magenta https://www.amazon.com/dp/B07D97R3CH 
HP 952XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H38SFGK 
HP 952XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB9V8M9 
HP 952XL Yellow https://www.amazon.com/dp/B07D98KQ9V
HP 952XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H39V8G1 
HP 952XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HBBN2HY 
HP 952XL 3-Pack (CMY) https://www.amazon.com/dp/B07D996T6B 
HP 952XL 4-Pack (CMYK) https://www.amazon.com/dp/B07D98K7KG 
HP 952XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K4XWVTW 
HP 952XL 12-Pack (CMYK) https://www.amazon.com/dp/B07K512Y3M 
HP 952XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K4ZKM1P 

 

 

 

 

 

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