Ink Cartridge Refill Help Center

HP 02, 02XL Ink Cartridges

Cartridge Errors (improper ink monitoring / no printing allowed): 

As the electronics in the ink cartridge and the printer communicate with each other, sometimes the printer will incorrectly identify an ink cartridge as empty or non-functional. In the event an HP 02 ink cartridge is not recognized by the printer following refilling (i.e. “Unrecognized Cartridge”, “Cartridge Problem” or “Expired Ink” message, or similar), it is suggested you take the ink cartridge(s) back to the ink refill center to validate the HP 02 ink chip programming. 

00_HP 02 Cartridge Set_small

Usage Tips

Your printer/computer may display an ink alert message, such as “non-genuine cartridge”. Press proceed/continue/accept/yes/OK to dismiss this prompt.

If any streaks or missing colors appear on prints, initiate a “Clean Printhead” procedure, via the printer/computer cartridge maintenance menu.

If an “Unrecognized cartridge” or “Cartridge problem” message appears, remove the cartridge and verify the cartridge is in the correct slot and is installed right side up with the green circuit board (chip) on the right side of the cartridge. Also inspect the cartridge’s smart chip contacts to ensure the electrical contacts are clean.

HP02 Smart Chip2_small2

If an “Unrecognized cartridge”, “Cartridge problem” or “Expired ink” message continues to be observed, return the cartridge to your ink refiller to have the cartridge re-programmed and weighed.

Cartridge Errors (Y missing-LC problem)_1

“Out of Ink” Message Displayed

1) Assuming the cartridge chip has been replaced/reprogrammed, then this ink level alert may be a printer defect and not a cartridge issue.

2) Reset the printer by unplugging the power cable from the back of printer. Hold down number 9 & # key, plug in the power and turn the printer on. Printer will reset it self.

3) Follow the instruction from printer LCD to complete the start up routine. This is a one time reset for this printer.

4) Refer to advanced printer diagnostics below.


Keep a spare set of cartridges, for convenience.  As an in-printer cartridge is depleted, remove it for refill.  Insert the spare into the printer and save the refill as the next spare.



Advanced Diagnostics

To evaluate HP02 ink nozzle and electrical performance of the printer’s built-in printhead, click here:

HP Photosmart C5100 D6100 C6200 D7000 8000 Printers (Without 1-9 Keypad)


HP Photosmart 3000 C6100 C7200 & PSC 7280 Printers (With 1-9 Keypad)


For other error messages and/or to view advanced diagnostics tests for your HP printer model, click here:

HP Printer Diagnostics


HP 02/02XL Ink Cartridge Refilling & Care Tips:

NOTE: The electronic printhead, which the ink cartridges plug into within carriage, is responsible for pulling ink from the 6 ink cartridges and firing ink drops onto the page, will eventually fail over time. This is primarily based on a combination of total printed pages (rated duty cycle) vs. image content and printing frequency. Dry firing, where one particular color is not printing, can significantly increase the chances of a permanent printhead failure. 

HP 02 Printhead_sm

How the HP02 Inkjet Printhead Works: 


The PRINTHEAD will eventually fail over time with usage and age.

Possible Printhead Failure? 


Refill Center Locations: 

HP Ink Refill Services


HP 02 Compatible Printers:  

HP PhotoSmart C5100, PhotoSmart C5140, PhotoSmart C5150, PhotoSmart C5175, PhotoSmart C5180, PhotoSmart C5183, PhotoSmart C5185, PhotoSmart C5188, PhotoSmart C5190, PhotoSmart C6100, PhotoSmart C6150 PhotoSmart C6175, PhotoSmart C6180, PhotoSmart C6183, PhotoSmart C6185, PhotoSmart C6188, PhotoSmart C6200,  PhotoSmart C6240, PhotoSmart C6250, PhotoSmart C6270, PhotoSmart C6275, PhotoSmart C6280, PhotoSmart C6283, PhotoSmart C6285, PhotoSmart C6286, PhotoSmart C6288, PhotoSmart C7150, PhotoSmart C7180, PhotoSmart C7200, PhotoSmart C7250, PhotoSmart C7275, PhotoSmart C7280, PhotoSmart C7283, PhotoSmart C7288, PhotoSmart C8150, PhotoSmart C8180, PhotoSmart C8183, PhotoSmart D6160, PhotoSmart D7145, PhotoSmart D7155, PhotoSmart D7160, PhotoSmart D7168, PhotoSmart D7245, PhotoSmart D7255, PhotoSmart D7260,  PhotoSmart D7263, PhotoSmart D7268, PhotoSmart D7345, PhotoSmart D7355, PhotoSmart D7360, PhotoSmart D7460, PhotoSmart 3110, PhotoSmart 3210, PhotoSmart 3210v, PhotoSmart 3210xi, PhotoSmart 3310, PhotoSmart 3310x, PhotoSmart 8250



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