Ink Cartridge Refill Help Center

HP 564 Ink Cartridge Quick Tips


Remove orange cap and insert HP 564 or 564XL ink cartridge into your printer.HP 564 carts in caps_sm

NOTE: Empty”, “Low Ink”, “? or Exclamation Marks‘, “Counterfeit cartridge“, “Fraud cartridge” and “Non-Genuine cartridge”   alerts are COMPLETELY NORMAL for all HP 564, 564XL ink cartridges which have been refilled!  While at first this may be an unusual workflow, it does allow print operations to proceed.

HP 564/920 - Low Ink Warnings


Usage Tips

After refills, the printer cannot track the ink level.  The ink level indicator will falsely signal empty.  Continue to print until the print quality fades. Your printer/computer may show an “ink alert” message.  Press ‘OK’ to dismiss this prompt.  Additional alert messages, such as “non-genuine cartridge” or “fraud” may also be displayed. Press ‘OK’ or ‘Dismiss’ to bypass these prompts.


Missing Colors?

If any streaks or missing colors appear on prints, initiate a “Clean Printhead” procedure (once or twice), via the your printer’s control panel Setup/Tools menu. Refer to video instructions below:



Still Missing Colors? – allow 24-48 hours for cartridge foam to fully absorb ink:

If, after following several attempted ‘Clean Printhead’ actions, select colors do not recover, then allow the newly refilled cartridge sit upright and idle in the printer (or with storage caps installed if cartridges are not yet installed), for at least 36 hours (i.e. do not use printer during this time).  Quite often HP 564 or HP 564XL ink cartridges which have been allowed to dry out (or select colors were allowed to run completely empty during normal printing usage) will be problematic immediately following ink refilling – you will need to allow cartridge foam (ink port at base of suspect ink cartridge) to fully absorb the ink – unfortunately this typically takes  24 – 48 hours.



To verify all colors are firing properly, print a Self Test page or Print Quality Report under the tools or maintenance menu. You may also select an Inkjet411 test print by clicking the button below:

Test Prints


A normal looking Print Quality Report (i.e. internal printer test) is pictured below:



If all colors are printing but you observe cross-contamination (colors appear to bleed onto each other), then it is suggested to clean the service station…click here for instructions:

HP 564 Color Recovery


If you cannot identify which color cartridge is empty, print a test page via: 1) your printer control panel or 2) via the ‘Test Prints’ button below. A faded/missing color indicates empty.

Test Prints


Keep a spare set of cartridges, for convenience.  As an in-printer cartridge is depleted, remove it for refill.  Insert the spare into the printer and save the refill as the next spare.

For refilled HP 564 cartridges which are not in use, ensure the orange protective cap is securely attached to bottom of cartridge to prevent cartridge from drying out.

HP 920 Mag_capped

HP 564 Ink Cartridge Refilling & Care Tips


Advanced Diagnostics

To view advanced diagnostics tests for your printer, click here:

HP Printer Diagnostics


NOTE: A compatible, remanufactured or re-branded ink cartridge can be problematic as the smart chip (at base of cartridge) may not provide reliable printer-cartridge connectivity once installed. Compatible cartridges are typically purchased on-line or at select retailers (i.e  sold under a different label than the regular HP cartridge packaging) and is essentially a “remanufactured tank” of the HP original/genuine ink cartridge. For the best refilling experience, only use HP original/genuine ink tanks.


Compatible HP 564 Ink-Series Printer Models — Print Quality Recovery Procedures (select your printer model):

HP DeskJet 3070A eAiO B611aHP DeskJet 3520 eAiOHP DeskJet 3521 eAiOHP DeskJet 3522 eAiOHP Officejet 4620 eAiOHP Officejet 4622 eAiOHP PhotoSmart 5510 eAiOHP PhotoSmart 5511 eAiOHP PhotoSmart 5512 eAiOHP PhotoSmart 5514 eAiOHP PhotoSmart 5515 eAiOHP PhotoSmart 5520 eAiOHP PhotoSmart 5522 eAiOHP PhotoSmart 5524 eAiOHP PhotoSmart 6510 eAiOHP PhotoSmart 5525 eAiOHP PhotoSmart 6512 eAiOHP PhotoSmart 6515 eAiOHP PhotoSmart 6520 eAiOHP PhotoSmart 6525 eAiOHP PhotoSmart 7510 eAiOHP PhotoSmart 7515 eAiOHP PhotoSmart 7520 eAiOHP PhotoSmart 7525 eAiOHP PhotoSmart All-in-One B010HP PhotoSmart All-in-One B109HP PhotoSmart All-in-One B110HP PhotoSmart eStation aAiO C510HP PhotoSmart Plus B210 eAiOHP PhotoSmart Plus B210a eAiOHP PhotoSmart Plus B210b eAiOHP PhotoSmart Plus B210c eAiOHP PhotoSmart Plus B210d eAiOHP PhotoSmart Plus B210e e-All-in-One, HP PhotoSmart Premium All-in-One – C309c, HP PhotoSmart Premium All-in-One – C309g, HP PhotoSmart Premium All-in-One – C310a, HP PhotoSmart Premium e-All-in-One – C310b, HP PhotoSmart Premium e-All-in-One – C310c, HP PhotoSmart Premium Fax All-in-One – C309a, HP PhotoSmart Premium Fax All-in-One – C410a, HP PhotoSmart Premium Touchsmart Web All-in-One – C309n

HP PhotoSmart C5300, HP PhotoSmart C5324, HP PhotoSmart C5370, HP PhotoSmart C5373, HP PhotoSmart C5380, HP PhotoSmart C5383, HP PhotoSmart C5388, HP PhotoSmart C5390, HP PhotoSmart C5393, HP PhotoSmart C6300, HP PhotoSmart C6324, HP Photosmart C6340, HP PhotoSmart C6350, HP PhotoSmart C6375, HP PhotoSmart C6380, HP PhotoSmart C6383, HP PhotoSmart C6388,

HP PhotoSmart B8550, HP PhotoSmart C6380, HP PhotoSmart D5400, HP PhotoSmart D5430, HP PhotoSmart D5445, HP PhotoSmart D5460, HP PhotoSmart D5463, HP PhotoSmart D5468, HP PhotoSmart D7500, HP PhotoSmart D7560, HP Photosmart Pro B8550, HP PhotoSmart Pro B8553, HP PhotoSmart Pro B8558



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