Ink Cartridge Refill Help Center
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HP 27 Ink Cartridge Error

NOTE: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for HP 27  ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.   However, it is possible to reset the ink level monitor – refer to menu selections above for reset instructions.

 

 

3 Types of Alert Messages

– Information Alerts.  When a refilled ink cartridge is installed it is normal to receive alerts such as ‘non-genuine cartridge’ or ‘used color/black cartridge’. These may be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’.

Information Alerts2

– Nuisance Messages. After a refilled ink cartridge is detected it is normal to receive alerts such as ‘low on ink’, ‘counterfeit’, ‘used’, ‘refilled’, or ‘depleted’ cartridge. These may be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’.

Nuisance Messages2

– Severe Errors. When an ink cartridge has poor connectivity (between contacts and flex cable inside printer) or is suffering from marginal internal micro-electrical performance, you may observe error messages such as ‘incompatible cartridges’, ‘print cartridges error’, ‘cartridge missing or not detected’, ‘refer to documentation’, ‘cartridge in left/right slot is missing’, etc. In addition, the power light or exclamation light (Officejet models) may be blinking while the error message is displayed. In some cases, errors can be cleared by removing and cleaning the ink cartridges and printer flex cable contacts. If not, then it is suggested to run the ‘cartridge health Tap 41 diagnostics’ check or perform a cartridge error bypass (available on select printer models) to confirm that the ink cartridge is damaged.

Severe Errors2

– Cartridge Electrical Failures. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle plate. Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed.

HP 61 Nozzle Plate_common problem areas2

– Cartridge Diagnostics. The cartridge’s electrical health can be verified by running the ‘Tap 41′ diagnostics or printer’s self test print at the printer’s control panel (NOTE: may not be available on all printer models).

 

 

PRINTER TESTS / DIAGNOSTICS:

1. Clean cartridge/printer electrical contacts. Also inspect printer’s internal carriage flex cables for surface damage (i.e. burn marks) or an uneven contact surface (by which the cartridge’s rear electrical contacts mates with). http://inkjet411.com/?page_id=1519

2. Perform either of the ‘B’ procedures below as steps vary by printer model:

 

B.1. Diagnostic Self-Test Page: [SELECT PRINTER MODELS WITH NUMERIC KEYPAD]

  1. Press the Setup Button located on the bottom center of the control panel, beneath the LED readout.
  2. Press 2 to select “Print Reports”
  3. Press 6 to select “Self-Test Report” on the number keypad
  4. Examine the resulting self-test page that prints. There should be lines extending all the way across the page in black, yellow, cyan and magenta. A missing black line indicates a problem with the black or photo cartridge. Faded, streaked or missing lines in the other colors indicates a problem with the color ink cartridge. Refer to video at link below to help evaluate test pattern.

 

— Providing the color cartridge is partially functioning, the diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 27 black cartridge should have 416 good nozzles (26 x 16 stair-step pattern), while a good HP 28 color ink cartridge should have 300 good nozzles (100 for each color, 10×10 stair-step pattern).  For reference, please refer to video at link below to help evaluate test pattern. [NOTE: HP 56/57/58 and HP 21/22/27/28 ink cartridges are electrically similar]: http://inkjet411.com/?page_id=2358

 

 

B.2.  PSC 1200, 1310, 1315, 1340, 1350 Printer series (HP 27, 28, 56, 57 ink cartridges)

Self Test Report:

  1. Load plain, white paper into the paper tray.
  2. Press and hold the Cancel button, and then press the Start Copy Color button.
  3. The product prints a self-test report.

 

— Examine the resulting self-test page that prints. There should be lines extending all the way across the page in black, yellow, cyan and magenta. A missing black line indicates a problem with the black or photo cartridge. Faded, streaked or missing lines in the other colors indicates a problem with the color ink cartridge. Refer to video at link below to help evaluate test pattern.

— A good HP 27 black cartridge should have 416 good nozzles (26 x 16 stair-step pattern), while a good HP 28 color ink cartridge should have 300 good nozzles (100 for each color, 10×10 stair-step pattern).  For reference, please refer to video at link below to help evaluate test pattern. [NOTE: HP 56/57/58 and HP 21/22/27/28 ink cartridges are electrically similar]: http://inkjet411.com/?page_id=2358

 

To help determine which cartridge is causing the problem:

  1. Open the cartridge access door.
  2. Remove either cartridge (not both).
  3. Close the cartridge access door.

— If the computer message is Print Cartridge Error , then the print cartridge that is still in the printer is the problem cartridge. If the computer message is NOT Print Cartridge Error (instead, it says that the cartridge you have removed is …Either missing, not detected, or incorrectly installed), then the cartridge you have removed is the problem cartridge.

— If the self test page prints then this illustrates that the printer is functional and the problem is likely limited to either one of the ink cartridges. There should be lines extending across the page in black, yellow, cyan and magenta. A missing black line indicates a problem with the black or photo cartridge. Faded, streaked or missing lines in the other colors indicates a problem with the color ink cartridge.

 

 

B.3. Deskjet 3000 series (HP 27/28 ink cartridges)

Print Self-Test Page:

  1. Turn the printer on.
  2. Press and hold down the POWER button.
  3. Open and close the top cover four times.
  4. Release the POWER button.

NOTE: When running the test on the HP Deskjet 3600-3800 series printers it may be helpful to use a pen or pencil to hold down the Power button.

— A good HP 27 black cartridge should have 416 good nozzles (26 x 16 stair-step pattern), while a good HP 28 color ink cartridge should have 300 good nozzles (100 for each color, 10×10 stair-step pattern). For reference, please refer to video at link below to help evaluate test pattern. [NOTE: HP 56/57/58 and HP 21/22/27/28 ink cartridges are electrically similar]: http://inkjet411.com/?page_id=2358

—- If the self test page prints then this illustrates that the printer is functional and the problem is likely limited to either one of the ink cartridges. There should be lines extending across the page in black, yellow, cyan and magenta. A missing black line indicates a problem with the black or photo cartridge. Faded, streaked or missing lines in the other colors indicates a problem with the color ink cartridge.

 

To help determine which cartridge is causing the problem:

  1. Open the cartridge access door.
  2. Remove either cartridge (not both).
  3. Close the cartridge access door.

— If the computer message is Print Cartridge Error , then the print cartridge that is still in the printer is the problem cartridge. If the computer message is NOT Print Cartridge Error (instead, it says that the cartridge you have removed is …Either missing, not detected, or incorrectly installed), then the cartridge you have removed is the problem cartridge.

 

*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process. The “Wrong Cartridge Type/Installed” / “Print cartridge is not compatible with this device” / “Cartridge Error” / “Print Cartridge Error” / ‘blinking lights” alert/error message is typically indicative of failed micro-electronics internal to the ink cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors.

 

Please note that an electrical failure is quite rare with an ink cartridge that that has only been refilled once or twice. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle plate. Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed – see bottom image at this page: http://inkjet411.com/?page_id=1216

 

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HP Nuisance Alert Messages

Following the installation of a refilled ink cartridge, nuisance or annoyance messages will typically be displayed after the initial ‘low ink’ or ‘non-genuine’ ink messages.

Low Ink Warnings and Other HP Cartridge Errors


Ink Refilling & Cartridge Care Tips – Everything you need to know:

 

Common Error Messages

  • Blinking cartridge lights on the printer
  • A message that says “Check black/color cartridge” on your monitor or on the printer display
  • A similar message that says “Remove and check the black/color cartridge”
  • A printer window or toolbox appears that shows a message that a “Cartridge is not seated properly”
  • “Replace your black/color cartridge” message
  • “The cartridge has failed” message

 

Recommended Solutions

The contact between the ink cartridge and the printer must be clean for proper functioning.  If any dirt, ink or paper dust is on the contacts, the printer may indicate that the ink cartridge is bad.  To ensure a clean contact, follow the steps below:

Step 1: Remove and re-install the cartridge

Step 2: Clean the contacts on the printer and the ink cartridge

Ink Cartridge & Service Station Cleaning

 

Step 3: Run a self-test and/or re-set the printer. Refer to Printer Model page (if available) or HP Printer Diagnostics page from the selections above.

Support Documentation: HP 21-58 Problem Resolution (pdf)

 

Advanced Diagnostics

To view advanced diagnostics tests for your printer, click here:

HP Printer Diagnostics

 

 

Poor Print Quality or Missing Colors:

If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.

Ink Cartridge & Service Station Cleaning

Partially Jetting Nozzles

 

 

NOTE 1: Replacing the ink cartridge is the best way to verify cartridge/printer performance.

NOTE 2: All integrated cartridges being repeatedly refilled eventually do fail.  Some cartridges/printers may encounter an unavoidable mechanical or electrical failure which is unrelated to refilling.  Check for physical damage on the cartridge.  Look at the print cartridge and see if there are any cracks, tears or missing elements.  Any one of these can cause a failure.  In these cases, you will need to purchase a new cartridge and start the refill process again after it has run out.

 

CAUTION: Be advised, the use of compatible/clone cartridges (i.e. knockoffs sold thru the internet from overseas) are known to be problematic and may cause printer errors. We do NOT suggest refilling these types of ink cartridges…..refilling of original/genuine ink cartridges is only suggested!

HP 27/28 Ink Refilling Services & Additional Cautions: http://www.youtube.com/watch?v=cTZLp1rEjtA

 

 

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