Ink Cartridge Refill Help Center

0_ALL-Retailer-Logos3Check our quick links provided below which may answer your question. For all cartridge/printer issues, please review available solutions under ‘Troubleshooting‘. Please note it is common for our team to request printer diagnostic test information in order to properly assist you, particularly on most HP & Canon printer models.


FAQ & Support


HP Printer Diagnostics


Ink Cartridge Refill Service


Refill Friendly Printers


Unofficially Supported Cartridges


Worldwide Ink Refill Store Locator




If you have experienced a technical issue and require assistance please fill out all fields below. You may attach a photo with your message (5 MB max: i.e. photo of error message/printed output issue).  An Inkjet411 Team member will get back to you just as soon as possible. Thank you for your patience in advance.


Your Name

Your Email

Cartridge Manufacturer & Number (i.e. HP 901)

Manufacturer Original or Aftermarket* Ink Cartridge?

Printer Model (i.e. HP Officejet J4680)

Refill Store Name

Refill Store City

Your Message (i.e. cartridge color & error message)

To prove you are not a robot please enter letters and numbers shown into field below



* For a compatible, remanufactured or re-branded ink cartridge which has been purchased on-line or at select retailers (i.e  sold under a different label than the regular HP, Canon, Epson or Brother cartridge packaging) which is essentially a clone/compatible cartridge vs. an original HP/Canon/Epson/Brother genuine ink cartridge, we would need to know this as well to properly assist you. For ease in identification, remanufactured, clone & compatible cartridges will NOT have the HP, Canon, Epson or Brother trademark logo engraved or affixed to the cartridge’s top or side label.





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