Ink Cartridge Refill Help Center
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HP 65, 65XL Ink Cartridge Errors

hp-65s_v2_smNOTE: Empty”, “Low Ink”, “Out of Ink“, “Counterfeit” and “Non-Genuine Cartridge”  alerts are COMPLETELY NORMAL for all HP 65 & HP 65XL black and color  ink cartridges which have been refilled!

Ink-Out-indicators

While at first this may be an unusual workflow, it does allow print operations to proceed. Just press the printer’s Resume button and print operations should proceed normally. 

Resume-button

HP 65 & 65XL Low Ink Errors:

 

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0_HP-63-Cartridge-Error_smSEVERE CARTRIDGE ERRORS

If printing is prohibited then there may be an internal electrical issue with one of the ink cartridges.

3 Types of Alert Messages:

Information Alerts. When a refilled HP 65 or HP 65XL ink cartridge is installed it is normal to receive alerts such as ‘non-genuine cartridge’ or ‘used color/black cartridge’. These may be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’.

Information Alerts2

– Nuisance Messages. After a refilled HP 65 or HP 65XL ink cartridge is detected it is normal to receive alerts such as ‘low on ink’, ‘counterfeit’, ‘used’, ‘fraud’, ‘refilled’, or ‘depleted’ cartridge. These my be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’.

Nuisance Messages2

 

 

HP Nuisance Alert Messages

Following the installation of a refilled ink cartridge, nuisance or annoyance messages will typically be displayed after the initial ‘low ink’ or ‘non-genuine’ ink messages.

 

NOTE: If a “Non-HP Cartridge(s)” or “Very Low on Ink”, or similar message cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If the problem persists then return cartridge to your refiller for analysis.

Ink Cartridge & Service Station Cleaning

 

 

HP-60-61-Errors__unable-to-bypass_small
Cartridge Failure Error Messages

  • Blinking cartridge lights on the printer.
  • A message that says “Cartridge Missing or Not Detected”, “Incompatible Print Cartridge”, “Black/Color Cartridge Problem”, “Refer to printer documentation”, “Cartridge in Left/Right slot is not intended for use in this printer”, or similar, on your monitor or on the printer display.

– Severe Errors. When a HP 65 or HP 65XL ink cartridge has poor connectivity (between contacts and flex cable inside printer) or is suffering from marginal internal micro-electrical performance, you may observe error messages such as ‘incompatible cartridges’, ‘print cartridges error’, ‘cartridge missing or not detected’, ‘refer to documentation’, ‘cartridge in left/right slot is missing’, etc. In addition, the power light may be blinking while the error message is displayed. In some cases, errors can be cleared by removing and cleaning the ink cartridges and printer flex cable contacts. If not, then it is suggested to run the cartridge health diagnostics (‘tap 41’) check or perform a cartridge error bypass (available on select printer models) to confirm that the ink cartridge is damaged.

Severe Errors2

– Cartridge Electrical Failures. Severe HP 65 or 65XL cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle plate. Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed.

HP 61 Nozzle Plate_common problem areas2

– Cartridge Diagnostics. The cartridge’s electrical health can be verified by running the ‘Tap 41’ diagnostics at the printer’s control panel (NOTE: not available on all printer models). If the ‘Tap 41’ or ‘Tap 10’ service test print is successful this only means the printer is functional, one (or both) of the ink cartridges may still be electrically damaged and may not support/allow NORMAL print operations to proceed.

Perform either of the following procedures:

Procedure A:

  1. Turn printer Power ON; wait 15 seconds for printer to fully energize.
  2. PRESS AND HOLD the Cancel (X) button.
  3. Press the Scan button 4 times.
  4. Release the Power button. The ‘Tap 41’ test report should print within 30 seconds.

 

Procedure B:

  1. PRESS AND HOLD the Cancel Button (X).
  2. Open and close the ‘Cartridge Access’ door four (4) times.
  3. Release the Power button. The ‘Tap 41’ test report should print within 30 seconds.

 

The diagnostic ‘tap 41’ service test report will print. In the upper/top portion of the service test print, ‘Current Error‘ should state ‘None‘ for a properly functioning ink cartridge.

Tap-41_upper-half-(HP-62-Cartridges)_small

 

In the lower portion of the Tap 41 test print, the Black/Color columns should not have any values other than zero (0) displayed. If a value other than zero (0) is displayed in the areas indicated then the cartridge is likely permanently electrically damaged and may need to be replaced with a brand new cartridge.

Tap-41_lower-half-(HP-62-Cartridges)_small

 

 

 

 

Recommended Solutions

The contact between the ink cartridge and the printer must be clean for proper functioning.  If any dirt, ink or paper dust is on the contacts, the printer may indicate that the ink cartridge is bad.  To ensure a clean contact, follow the steps below:

Step 1: Remove and re-install the cartridge

Step 2: Clean the contacts on the printer and the ink cartridge

Ink Cartridge & Service Station Cleaning

 

Step 3: Run a self-test and/or re-set the printer. Refer to Printer Model page (if available) or HP Printer Diagnostics page from the selections above.

 

Advanced Diagnostics

To view advanced diagnostics tests for your printer, click here:

HP Printer Diagnostics

 

 

Poor Print Quality or Missing Colors:

If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.

Ink Cartridge & Service Station Cleaning

 

Partially Jetting Nozzles

 

 

NOTE 1: Replacing the ink cartridge is the best way to verify cartridge/printer performance.

NOTE 2: All integrated ink cartridges being repeatedly refilled eventually do fail.  Some cartridges/printers may encounter an unavoidable mechanical or electrical failure which is unrelated to refilling.  Check for physical damage on the cartridge.  Look at the print cartridge and see if there are any cracks, tears or missing elements.  Any one of these can cause a failure.  In these cases, you will need to purchase a new cartridge and start the refill process again after it has run out.

 

 

Refill Center Locations: 

HP Ink Refill Services

 

 

HP 65, 65XL Compatible Printers (select printer model):  

HP DeskJet 3720, HP DeskJet 3752, HP DeskJet 3755, HP DeskJet 3755 – J9V90A, HP DeskJet 3755 – J9V91A, HP DeskJet 3755 – J9V92A

 

Common Error Messages & Printer Tips (select printer model):  

HP Deskjet 3720 Printer, HP Deskjet 3752 Printer, HP Deskjet 3755 Printer, HP DeskJet 3755 – J9V90A Printer, HP DeskJet 3755 – J9V91A Printer, HP DeskJet 3755 – J9V92A Printer

 

 

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