Remove temporary protective storage clip and insert HP 65, 65XL ink cartridges into your printer.
Retain the storage clip; use it on cartridge after it becomes empty as you return it for refill.
NOTE: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 65 and HP 65XL ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed after you press the Resume button.
Select ‘Ok’ to bypass “Low Ink” messages displayed on the computer.
If the computer displays the following message, select ‘No’ to bypass warning prompt.
Your printer/computer may display an ink alert message, such as “Non-HP Cartridge(s)” or “Non-Genuine Cartridge”. Press the Resume button to dismiss this prompt – refer to video:
If a “Non-HP Cartridge(s)” message, or similar message, cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If the problem persists then return cartridge to your refiller for analysis.
After refills, the printer cannot track the ink level. The ink level indicator will falsely signal empty. In many cases, additional nuisance messages may also appear – this is normal. Bypass all low ink warnings and additional nuisance alert messages.
If the printer still fails to print try pressing the Resume button once again. If this is successful, continue to print until the print quality fades.
For cartridge error messages which prevent printing (including blinking power/exclamation light), from the menu above, select your printer model series to diagnose further.
Keep a spare set of cartridges, for convenience. As an in-printer cartridge is depleted, remove it for refill. Insert the spare into the printer and save the refill as the next spare.
Ink Refilling & Cartridge Care Tips – Everything you need to know:
To view advanced diagnostics tests for your printer, click here:
HP 65 & HP 65XL Ink Cartridges — Premium Refill Service
HP 65, 65XL Compatible Printers (select printer model):
Common Error Messages & Printer Tips (select printer model):
CAUTION: It is suggested you avoid purchasing ‘compatible/clone’ ink cartridges as they can be quite problematic. The smart chip (at base of cartridge) may not provide reliable printer-cartridge connectivity once installed. Compatible/clone cartridges are typically purchased on-line (i.e sold under a different label than the manufacturer) and is essentially a “knock-off” ink cartridge of the OEM (original/genuine) ink cartridge. For the best refilling experience, only use OEM original/genuine ink tanks or remanufactured OEM cartridges which have been cleaned, refilled and tested for proper performance.
For all other questions please feel free to contact us: