Ink Cartridge Refill Help Center
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HP 901, 901XL Ink Cartridge Errors

NOTE: “Empty”, “Low Ink”, “Out of Ink“, “? Marks“, “Counterfeit” and “Non-Genuine Cartridge”  alerts are COMPLETELY NORMAL for all HP 901 & 901XL black and color  ink cartridges which have been refilled!

HP-Low-Ink-(C5200)-Warning_small

While at first this may be an unusual workflow, it does allow print operations to proceed.

 

Low Ink Warnings and Solving Errors:

3 Types of Alert Messages:

– Information Alerts. When a refilled ink cartridge is installed it is normal to receive alerts such as ‘non-genuine cartridge’ or ‘used color/black cartridge’. These may be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’.

Information Alerts2

– Nuisance Messages. After a refilled ink cartridge is detected it is normal to receive alerts such as ‘low on ink’, ‘counterfeit’, ‘used’, ‘fraud’, ‘refilled’, or ‘depleted’ cartridge. These my be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’.

Nuisance Messages2

– Severe Errors. When an ink cartridge has poor connectivity (between contacts and flex cable inside printer) or is suffering from marginal internal micro-electrical performance, you may observe error messages such as ‘Incompatible cartridges’, ‘Print cartridges error’, ‘Cartridge missing or not detected’, ‘Refer to documentation’, ‘Cartridge in left/right slot is missing’, etc. In addition, the power light or exclamation light (Officejet models) may be blinking while the error message is displayed. In some cases, errors can be cleared by removing and cleaning the ink cartridges and printer flex cable contacts. If not, then it is suggested to run the cartridge health diagnostics (‘Tap 41’) check or perform a cartridge error bypass (available on select printer models) to confirm that the ink cartridge is damaged.

Severe Errors2

– Cartridge Electrical Failures. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle plate. Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed.

HP 61 Nozzle Plate_common problem areas2

– Cartridge Diagnostics. The cartridge’s electrical health can be verified by running the ‘Tap 41’ diagnostics at the printer’s control panel (NOTE: not available on all printer models).

 

HP Nuisance Alert Messages

Following the installation of a refilled ink cartridge, nuisance or annoyance messages will typically be displayed after the initial ‘low ink’ or ‘non-genuine’ ink messages.

 

Ink Refilling & Cartridge Care Tips – Everything you need to know: 

Common Error Messages

  • Blinking cartridge lights on the printer.
  • A message that says “Cartridge Missing or Not Detected”, “Incompatible Print Cartridge”, “Black/Color Cartridge Problem”, “Refer to printer documentation”, “Cartridge in Left/Right slot is not intended for use in this printer”, or similar, on your monitor or on the printer display.

Recommended Solutions

The contact between the ink cartridge and the printer must be clean for proper functioning.  If any dirt, ink or paper dust is on the contacts, the printer may indicate that the ink cartridge is bad.  To ensure a clean contact, follow the steps below:

Step 1: Remove and re-install the cartridge.

Step 2: Clean the contacts on the printer and the ink cartridge.

Ink Cartridge & Service Station Cleaning

 

Step 3: Run a self-test and/or re-set the printer. If you observe poor print quality, run the extended self test to evaluate and help resolve degraded ink nozzle performance.

HP 901 - Extended Self Test

 

Step 4: Refer to Solve My Problem page above or HP Printer Diagnostics page below to diagnose further.

 

Advanced Diagnostics

To view advanced diagnostics tests for your printer, click here:

HP Printer Diagnostics

 

 

Poor Print Quality or Missing Colors:

If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.

Ink Cartridge & Service Station Cleaning

Partially Jetting Nozzles

 

General Printing & Cartridge Tips (select printer model):

HP Officejet 4500 Printer: https://www.youtube.com/watch?v=W7IZivKXQZQ

HP Officejet J4680c Printer: https://www.youtube.com/watch?v=etZLvIRJq5g

HP Officejet J4680 Printer: https://www.youtube.com/watch?v=rT1lbtbyMtM

HP Officejet J4660 Printer: https://www.youtube.com/watch?v=wgZbRneZW88

HP Officejet J4624 Printer: https://www.youtube.com/watch?v=H2ggGWBkXHw

HP Officejet J4580 Printer: https://www.youtube.com/watch?v=IE6q7Gk7xus

HP Officejet J4540 Printer: https://www.youtube.com/watch?v=aKnqscpBTFg

HP Officejet J4550 Printer: https://www.youtube.com/watch?v=nPbmxV1g7bw

HP Officejet J4524 Printer: https://www.youtube.com/watch?v=c1QcufyEKMI

HP Officejet 4500 (G510a) Printer: https://www.youtube.com/watch?v=qI_5GjEmOvU

HP Officejet 4500 (G510g) Printer: https://www.youtube.com/watch?v=krUFs6-JGt0

HP Officejet 4500 (G510n) Printer: https://www.youtube.com/watch?v=1ncO1dP_l6o

HP Deskjet P2500 Printer: https://www.youtube.com/watch?v=ZAU349nVEMY

 

 

NOTE 1: Replacing the ink cartridge is the best way to verify cartridge/printer performance.

NOTE 2: All integrated ink cartridges being repeatedly refilled eventually do fail.  Some cartridges/printers may encounter an unavoidable mechanical or electrical failure which is unrelated to refilling.  Check for physical damage on the cartridge.  Look at the print cartridge and see if there are any cracks, tears or missing elements.  Any one of these can cause a failure.  In these cases, you will need to purchase a new cartridge and start the refill process again after it has run out.

 

 

 

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