NOTE 1: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 60 and HP 60XL ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.
Many of the HP 60, 60XL ink cartridge alert and error messages you may encounter using refilled ink cartridges can typically be overcome using the steps provided below. However, in some cases a marginally performing cartridge might be considered faulty by the printer. In this event, printer error bypass and HP diagnostic test procedures have been provided to help you correct and/or diagnose the cause of failure.
Support Documentation: HP 60 Problem Resolution (pdf)
NOTE 2: If an HP 60/61 “Non-HP Cartridge(s)” or “Very Low on Ink” message, or similar message cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridge’s electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If the problem persists then return cartridge to your refiller for analysis.
HP Photosmart C4600 C4700 D110a Printers – HP 60 Cartridge Error Bypass Procedure*:
Cartridge Health Diagnostics Test (Tap 41)*:
*D110a printer model procedure is similar to the C4700 model
To view advanced diagnostics tests for your printer model, click here:
Poor Print Quality or Missing Colors:
If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.
NOTE 1: Replacing the ink cartridge is the best way to verify cartridge/printer performance.
NOTE 2: All cartridges being repeatedly refilled eventually do fail. Some cartridges/printers may encounter an unavoidable mechanical or electrical failure which is unrelated to refilling. Check for physical damage on the cartridge. Look at the print cartridge and see if there are any cracks, tears or missing elements. Any one of these can cause a failure. In these cases, you will need to purchase a new cartridge and start the refill process again after it has run out.
CAUTION: It is suggested you avoid purchasing ‘compatible’ ink cartridges as they can be quite problematic. The smart chip (at base of cartridge) may not provide reliable printer-cartridge connectivity once installed. Compatible cartridges are typically purchased on-line (i.e sold under a different label than HP) and is essentially a “knock-off” ink cartridge of the HP original/genuine ink cartridge. For the best refilling experience, only use HP original/genuine ink tanks or remanufactured HP cartridges which have been cleaned, refilled and tested for proper performance.