Ink Cartridge Refill Help Center

HP 364 Quick Tips


Remove orange cap and insert cartridge into your printer.

NOTE: Empty”, “Low Ink”, “Out of Ink“, “? Marks“, “Used“, “Counterfeit”, “Refilled or Depleted Cartridge Detected” and “Non-Genuine Cartridge”  alerts are COMPLETELY NORMAL for all HP 364 & 364XL black and color  ink cartridges which have been refilled and are first installed into the printer!


Usage Tips

1) Upon installation of a refilled HP 364 / 364XL ink cartridge you will observe various ‘Used’, ‘Counterfeit’ & ‘Non-HP’ alert messages. Choose ‘Continue’ and/or ‘OK’ to bypass the various nuisance alerts. This will enable normal print operations.





2) Since the HP 364 & HP 364XL cartridges have new replacement chips installed, ink level monitoring will be available.  NOTE: Upon refilled cartridge installation the printer may show a “Low Ink” alert message one time, simply select ‘OK’ to proceed.




Missing Colors?

If any streaks or missing colors appear on prints, initiate a “Clean Printhead” procedure (once or twice), via the your printer’s control panel Setup/Tools menu. Refer to video instructions below:



Still Missing Colors? – allow 24-48 hours for cartridge foam to fully absorb ink:

If, after following several attempted ‘Clean Printhead’ actions, select colors do not recover, then allow the newly refilled cartridge sit upright and idle in the printer (or with storage caps installed if cartridges are not yet installed), for at least 36 hours (i.e. do not use printer during this time).  Quite often HP 364 or HP 364XL ink cartridges which have been allowed to dry out (or select colors were allowed to run completely empty during normal printing usage) will be problematic immediately following ink refilling – you will need to allow cartridge foam (ink port at base of suspect ink cartridge) to fully absorb the ink – unfortunately this typically takes  24 – 48 hours. NOTE: HP 364 = HP 564.



To verify all colors are firing properly, print a Self Test page or Print Quality Report under the tools or maintenance menu. You may also select an Inkjet411 test print by clicking the button below:

Test Prints


A normal looking Print Quality Report (i.e. internal printer test) is pictured below:



If all colors are printing but you observe cross-contamination (colors appear to bleed onto each other), then it is suggested to clean the service station…click here for instructions:

HP 564 Color Recovery


If you cannot identify which color cartridge is empty, print a test page via: 1) your printer control panel or 2) via the ‘Test Prints’ button below. A faded/missing color indicates empty.

Test Prints


Keep a spare set of cartridges, for convenience.  As an in-printer cartridge is depleted, remove it for refill.  Insert the spare into the printer and save the refill as the next spare.

For refilled HP 364 & 364XL ink cartridges which are not in use, ensure the orange protective cap is securely attached to bottom of cartridge to prevent cartridge from drying out.

HP 920 Mag_capped

HP 364 (564) Ink Cartridge Refilling & Care Tips


Advanced Diagnostics

To view advanced diagnostics tests for your printer, click here:

HP Printer Diagnostics


NOTE: A compatible, remanufactured or re-branded ink cartridge can be problematic as the smart chip (at base of cartridge) may not provide reliable printer-cartridge connectivity once installed. Compatible cartridges are typically purchased on-line or at select retailers (i.e  sold under a different label than the regular HP cartridge packaging) and is essentially a “remanufactured tank” of the HP original/genuine ink cartridge. For the best refilling experience, only use HP original/genuine ink tanks (to confirm, look for HP logo on side label of ink cartridge).



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