Ink Cartridge Refill Help Center

HP 60, 60XL, 61, 61XL Ink Cartridges

“Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 60, 60XL, 61 & 61XL ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.

Many of the HP 60, 60XL, 61 & 61XL ink cartridge alert and error messages you may encounter using refilled ink cartridges can typically be overcome using the steps provided below.  However, in some cases a marginally performing cartridge might be considered faulty by the printer. In this event, printer error bypass and HP diagnostic test procedures have been provided to help you correct and/or diagnose the cause of failure.

HP 60s in storage caps_on white_sm

Support Documentation: HP 60 Problem Resolution  (PDF)

Low Ink Level or Empty Warnings: Following ink refilling, the printer cannot track the ink levels. The ink level indicator will falsely signal as empty. In many cases both ‘Ink Out’/'Low Ink” and ‘Nuisance’ alert messages will be displayed, including ‘counterfeit cartridge’ or ‘non-genuine ink cartridge’…these are normal nuisance alerts that can just be ignored by pressing continue/dismiss/Ok. You should be able to continue with print operations until the print quality begins to fade.

Refill carts_estimated ink levels

HP 60, 60XL, 61, 61XL Ink Cartridge Refills – Solving Errors & Warnings:

Cartridge Errors (no printing allowed): The informational videos below can help you quickly self-diagnose most HP 60, 60XL, 61 & 61XL cartridge related issues – please refer to your respective printer model. 

OJ J4680c Print Cartridge Error (bad 901 tri-color)_inset2

HP Photosmart C4600 & C4700 Printer Series – Cartridge Diagnostics Test:

HP Deskjet F2400 F4400 and F4500 Printer Series – Cartridge Diagnostics Test:

HP Deskjet 4200 Printer Series – Cartridge Diagnostics Test:

NOTE: If the printer attempts to print the diagnostic test pattern then the printer is generally considered operational and functional, if nothing is printed then the tri-color ink cartridge is either empty, clogged or electrically damaged (black ink cartridge is not used to print the test pattern). The Tap 41 test pattern is printed using CMY ink from the tri-color cartridge only. Replacing the ink cartridge is the best way to verify cartridge/printer performance.


Advanced Diagnostics

To view advanced diagnostics tests for your printer, click here:



Poor Print Quality or Missing Colors:

If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.

Partially Jetting Nozzles




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