“Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 60, 60XL, 61 & 61XL ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.
Many of the HP 60, 60XL, 61 & 61XL ink cartridge alert and error messages you may encounter using refilled ink cartridges can typically be overcome using the steps provided below. However, in some cases a marginally performing cartridge might be considered faulty by the printer. In this event, printer error bypass and HP diagnostic test procedures have been provided to help you correct and/or diagnose the cause of failure.
Support Documentation: HP 60 Problem Resolution (PDF)
Low Ink Level or Empty Warnings: Following ink refilling, the printer cannot track the ink levels. The ink level indicator will falsely signal as empty. In many cases both ‘Ink Out’/’Low Ink” and ‘Nuisance’ alert messages will be displayed, including ‘counterfeit cartridge’ or ‘non-genuine ink cartridge’…these are normal nuisance alerts that can just be ignored by pressing continue/dismiss/Ok. You should be able to continue with print operations until the print quality begins to fade.
HP 60, 60XL, 61, 61XL Ink Cartridge Refills – Solving Errors & Warnings:
Cartridge Errors (no printing allowed): The informational videos below can help you quickly self-diagnose most HP 60, 60XL, 61 & 61XL cartridge related issues – please refer to your respective printer model.
HP Photosmart C4600 & C4700 Printer Series – Cartridge Diagnostics Test:
HP Deskjet F2400 F4400 and F4500 Printer Series – Cartridge Diagnostics Test:
HP Deskjet 4200 Printer Series – Cartridge Diagnostics Test:
NOTE: If the printer attempts to print the diagnostic test pattern then the printer is generally considered operational and functional, if nothing is printed then the tri-color ink cartridge is either empty, clogged or electrically damaged (black ink cartridge is not used to print the test pattern). The Tap 41 test pattern is printed using CMY ink from the tri-color cartridge only. Replacing the ink cartridge is the best way to verify cartridge/printer performance.
To view advanced diagnostics tests for your printer, click here:
Poor Print Quality or Missing Colors:
If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.
NOTE 1: Replacing the ink cartridge is the best way to verify cartridge/printer performance.
NOTE 2: All integrated ink cartridges being repeatedly refilled eventually do fail. Some cartridges/printers may encounter an unavoidable mechanical or electrical failure which is unrelated to refilling. Check for physical damage on the cartridge. Look at the print cartridge and see if there are any cracks, tears or missing elements. Any one of these can cause a failure. In these cases, you will need to purchase a new cartridge and start the refill process again after it has run out.
Refill Center Locations:
HP 60 & 60XL Compatible Printers:
Deskjet D1660, Deskjet D1663, Deskjet D2530, Deskjet D2545, Deskjet D2560, Deskjet D2563, Deskjet D2566, Deskjet D2568, Deskjet D2645, Deskjet D2660, Deskjet D2663, Deskjet D2680, Deskjet F2400, Deskjet F2420, Deskjet F2423, Deskjet F2430, Deskjet F2480, Deskjet F2483, Deskjet F2488, Deskjet F2492, Deskjet F2493, Deskjet F4210, Deskjet F4213, Deskjet F4230, Deskjet F4235, Deskjet F4240, Deskjet F4250, Deskjet F4272, Deskjet F4273, Deskjet F4274, Deskjet F4275, Deskjet F4280, Deskjet F4283, Deskjet F4288, Deskjet F4292, Deskjet F4293, Deskjet F4400, Deskjet F4435, Deskjet F4440, Deskjet F4450, Deskjet F4480, Deskjet F4500, Deskjet F4580, ENVY 100 e-All-in-One, ENVY 100e-All-in-One D410b, ENVY 110 e-All-in-One D411a, ANVY 110 e-All-in-One D411b, ENVY 111 e-All-in-One D411d, ENVY 114 e-All-in-one D411c, ENVY 120, ENVY 121, PhotoSmart C4600, PhotoSmart C4610, PhotoSmart C4635, PhotoSmart C4640, PhotoSmart C4650, PhotoSmart C4680, PhotoSmart C4683, PhotoSmart C4685, PhotoSmart C4690, PhotoSmart C4700, PhotoSmart C4740, PhotoSmart C4750, PhotoSmart C4780, PhotoSmart C4783, PhotoSmart C4795, PhotoSmart C4799, PhotoSmart D110a
HP 61 & 61XL Compatible Printers:
Deskjet 1000, Deskjet 1010, Deskjet 1050, Deskjet 1051, Deskjet 1055, Deskjet 1056, Deskjet 2050, Deskjet 2510, Deskjet 2512, Deskjet 2540, Deskjet 3000, Deskjet 3050, Deskjet 3050A, Deskjet 3051A, DeskJet 3052A, Deskjet 3054, Deskjet 3056A, Deskjet 3510, DeskJet 3511, Deskjet 3512, Deskjet 3516, ENVY 4500 e-All-in-One, ENVY 5530 e-All-in-One, OfficeJet 4630, Officejet 4635