Ink Cartridge Refill Help Center

HP Protected Cartridge Error – How to Disable

rod-eslinger_with-title_smHP has continued their anti-competitive mission against refilled cartridges with a “protection” system on original/genuine ink cartridges. This impacts the following HP cartridge series:



HP 62, HP 63, HP 64, HP 65, HP 302, HP 304, HP 902, HP 934/935, HP 950/951, HP 952/956XL, HP 953/957XL & HP 970/971





What is HP cartridge protection?

After a customer enables his/her printer’s HP Cartridge Protection feature and then a cartridge has been installed in a printer it is marked as ‘protected’ (i.e. code is written to the cartridge’s smart chip), so it can only be installed back into that same printer.

This obviously means it cannot be refilled to use in another printer, essentially forcing it to landfill. Allowing products to be recycled and used over and over just makes complete sustainability sense.



How do you get rid of the ‘HP protected cartridge’ error

The only way to remove this error is to replace the chip on your cartridge, which is not feasible for select ‘integrated cartridge’ ink supplies. You’ll need to HP930-950-Chip-Removal_smallrequest a replacement from the store you purchased the ink from or where you refilled your ink cartridge. Unfortunately, HP 62, 63 & 65 series ink cartridges will need to be replaced with a brand new ink cartridge since the ‘smart chip’ is entirely embedded into base of the cartridge’s nozzle plate (at bottom of ink cartridge).  On the other hand, HP 950/951 chips (pictured at right) can be replaced by Costco/Fry’s Electronics refill lab personnel when ink cartridges are refilled, thereby eliminating the error condition.

You can protect yourself going forward and help avoid future ‘protected cartridge’ errors from appearing….


How to help stop this happen

The protected setting is applied by your printer when the genuine cartridge is installed, so when purchasing and installing a new printer be sure to disable this ‘feature’ and keep any genuine inks you use away from landfill.


If your printer does not have internet features

You have it easy….go to Settings on your printer menu where you’ll find a ‘Disable cartridge protection’ option.


If your printer has internet features

Open a browser and type in your printers IP address (obtain from your printer’s network settings menu if you do not know it), then browse to the settings below.

Select ‘Disable HP Cartridge Protection’ and choose ‘Apply’ to save changes.




For refilled HP 934/935, HP 950/951 or HP 970/971 ink cartridge series printer models which display printer/cartridge error messages which prevent printing such as “cartridge missing or damaged”, “cartridge problem”, “cartridge depleted”, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally (Sept. 2017).  Click on the link below; this will explain the issue & offer a printer firmware download to fix the issue and allow you to continue using refilled ink cartridges: click here



Refilled Ink Cartridgesrefilling-n-cash-register2_sm

Refilled cartridges will typically provide every spectrum of the printer’s color rainbow & are essentially on-par with original manufacturer’s ink quality and performance. Our refilled inks are fully compatible with HP, Canon, Epson & Brother printers.  With a streamlined operator-assisted ink refill process, we provide OEM quality at bargain-basement costs. To find an ink cartridge refill store location please choose from the links below.



Find an Ink Cartridge Refill Store Near You (USA, Canada, Mexico, UK, France, Germany & Romania)


Premium ink refilling services are provided by major retailers in the USA, Canada, Mexico, United Kingdom, France, Germany & Romania.  To find the nearest refill store and ink pricing, refer to links below:

Costco USA (520+ stores)

Costco Canada (88+ stores)

Costco Mexico (37+ stores)


Costco United Kingdom (1 store)

Fry’s Electronics USA (34 stores)

Auchan France (16 stores)

LeClerc France (8 stores)

Cora France (3 stores)

Intermarche France (2 stores)

Saturn Germany (2 stores)

Maplin, UK (2 stores)

Metro, Romania (3 stores)

Worldwide Ink Refill Store Locator

Retail Inkjet Solutions (Ink Refill Equipment Provider)



How to Refill Cartridges:



For questions regarding refilled cartridge usage, printer questions/problems, new cartridge support offerings or ink refill locations please Contact Us. 

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NOTE: If your ink cartridge suffered an electronic or physical failure or you are unable to find a refill store close to you may we suggest you try a remanufactured ink cartridge from our on-line web site Inkplicity. Our ink cartridges have a high reliability rating, come with a 1-year warranty and we provide free shipping for all orders above $30 (USA residents only). Save an extra 15% by entering voucher code “SAVE15” during checkout. These are original ink cartridges which have been refilled and have been electrically bench tested to confirm performance.

Buy Remanufactured Ink Cartridges